Frequently Asked Questions
How may I contact you?
The best way to reach us is by email at [email protected]
How do I reset my account password?
If you forgot your password go to login or my account located at the top right-hand side of our website and click the link forgot password. You will receive an email to reset your password. If you do not receive the reset password email check your junk email folder or contact us for further assistance. On our website simply log into your account and you will be able to view your current and past orders.
General shipping questions?
Orders within the U.S. and Canada are shipped flat rate, priority, express, with delivery confirmation, and do not require a signature. International and large domestic orders shipped may require a signature. If a signature is required we will notify you by email.
How are orders packaged?
All orders are packaged in either a small box or padded pak. All products are thoroughly examined and wrapped securely in bubble wrap to ensure that safety and privacy are maintained.
How can I track my order?
You will receive an email with your tracking numbers before your order is shipped. You can also track your order by logging into your account on our website or by going to track my order under my account in the footer of our website. Please allow 24 hours for your tracking information to be updated.
How long does it take for my order to arrive after the order is placed?
Once your order is placed and processed, please allow 1-2 business days, and parcel will ship Monday-Friday excluding holidays and weekends. If a product is out of stock causing a delay we will notify you by email when to expect your order to ship.
Estimated time of arrival for orders shipped within the USA: Flat Rate 2-6 business days, Priority 2-3 business days
Estimated time of arrival for international orders: Flat Rate 8-20 business days.
Please note that once your order has shipped from our warehouse we have no control over any type of delays, so we are unable to guarantee the exact time of arrival. Tracking info can take up to 24 hours to update.
Can I use more than one promo code per order?
Only one promo code can be used per order.
Do you sell bacteriostatic water?
Do you ship internationally?
Yes, we ship worldwide!
Why was my order declined?
Your credit card issuing bank did not approve the transaction. This could be because the billing address does not match the credit card, invalid credit card number or expiration date, etc. Unfortunately, the card-issuing bank does not provide us with additional details regarding the reason for the decline. You will need to contact your card issuing bank for more information.
How should I store my peptides & liquids?
Once received it is best to store your peptides in the freezer to retain freshness and quality. Liquids on the other hand should NEVER be kept in the freezer or refrigerator. It is best to keep liquids at room temperature and out of direct sunlight or heat.
What are your products used for?
For educational and laboratory research only.
What form do your peptides come in?
All our peptides are lyophilized powder in 2ml vials. Our research liquids come in 30ml bottles.